When my husband was discharged from the hospital and came home on oxygen, our lives were turned up side down. We had no experience with home health! From Shauna’s first visit in our home, she brought hope and encouragement through her resourcefulness, untiring and can-do spirit, but most of all, compassion and understanding with our needs and challenges. She was our case manager and coordinated visits with PT and our primary care physician (via tele-visit). Shauna is knowledgeable and reassuring with her medicaid advice. She took care of many things for us thus freeing me, the caregiver, to attend to what is most urgent at home. Her follow up is thorough. Because she is observant of my husband’s condition and changes, she was able to raise concerns with the PCP in a timely manner. She is always on time and never in a hurry to listen to our needs and concerns. Whenever we have a question or request, her response time on texts is excellent!! Shauna has a great sense of humour and is quick witted; her pleasant and delightful personality made us look forward to the sunshine she brings with her visits. After case discharge, she made an extra trip to our home just to bring us a warm box of her home cooked delicious chili! We know we are not just a case number to her but that she truly cares for each of her patients and makes sure we know that she is only a text/phone call away if we need her. Thank you, Shauna, for making the home health process both effective and efficient and being so helpful and kind to us on the road to recovery!